Privacy Policy
Comten Consulting Engineers (ABN 39 677 066 456) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Who we are
Comten Consulting Engineers is a structural engineering consultancy based in South East Queensland. If you have any questions about this policy, you can reach us through our contact page.
2. What we collect
We only collect the information we need to respond to your enquiry and deliver our services. That usually includes:
- Your name and business or company name
- Contact details such as phone, email and project or postal address
- Details about your enquiry, your project and the engineering scope you need
- Records of proposals, agreements, invoices and project correspondence
We do not collect sensitive information, and we ask that you do not send it to us through the website.
3. How we collect it
We collect information directly from you — when you submit an enquiry or quote request, email or call us, or work with us on a project. Our website may also collect basic technical and usage information through standard analytics (see section 7).
4. Why we use it
- To respond to your enquiry and prepare a fee proposal
- To deliver, document and support our structural engineering services
- To manage projects, agreements, invoicing and professional records
- To contact you about your project, and occasionally about services that may be relevant
You can ask us to stop sending you marketing contact at any time and we will action it.
5. When we share it
We do not sell your information. We only share it where it is needed to deliver the work — for example with builders, architects, certifiers and other consultants involved in your project, or with service providers such as email and accounting systems. We may also disclose information where the law requires it.
6. Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, and then take reasonable steps to remove or de-identify it.
7. Website analytics and cookies
Our website may use cookies and analytics tools to understand how the site is used and to improve it. This information is generally aggregated and does not identify you personally. You can set your browser to refuse cookies, though some parts of the site may not work as well.
8. Accessing and correcting your information
You can ask us what personal information we hold about you and ask us to correct it if it is wrong. Contact us using the details on our contact page and we will respond within a reasonable time.
9. Complaints
If you think we have mishandled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The current version will always be on this page with the date it was last updated.